We want you to love what you ordered. If something isn’t quite right, our Returns Portal makes it simple to sort out while keeping things fair for both of us.

Request a return with us here.

Eligibility

• Returns must be lodged within 14 days of receiving your order.
  
• Items must be in original condition – unworn, unwashed, with all tags attached.
  
• Proof of purchase (your order number) is required.
  
• Final sale items (including “no returns” marked items, and sale/promotional purchases unless faulty) cannot be returned.
  
  

How to Return

1. Start your return via our Returns Portal.

2. Select whether you’d like a refund (where eligible), store credit, or an exchange.

3. Choose to:

• Use your own courier and upload tracking details, OR
• Download a prepaid shipping label (fees apply – see below).

4. Pack your item securely, including the returns card provided with your order, and attach the label. Please use tracked shipping; we can’t accept responsibility for parcels lost in transit.

Domestic Returns (Australia)

• Please initiate your refund, exchange or store credit via our Returns Portal. All returns must be lodged and approved through the portal before sending items back. Returns that are not pre-approved will be sent back to the customer.
  
• You can find your order number in your order confirmation email.
  
  

Return Shipping Options:

• Prepaid label: You may generate an Australia Post prepaid return label through the portal.
  
• $15 will be deducted from refunds.
  
• $10 will be deducted from store credits.
  
• Own courier: You are welcome to use your own tracked courier service at your cost.
  
  

Exchanges:

• Exchanges will be returned at the customer’s cost, but your replacement order will be dispatched free of charge once processed.
  
• Please note: we cannot amend exchange requests once lodged, so make sure the item/size you select is final.
• Please initiate your exchange through our Returns Portal.
  
  

Packing instructions:

• Pack your return item(s) in their original packaging where possible.
  
• Attach your return label securely to the parcel, ensuring the original delivery label is fully covered.
  
• Your Order Number and Return Number (provided in the portal) must be written on your returns card along with the items being returned from your order so we can complete your return request promptly.
  
  

Processing & refunds:

• Returns are processed within 5–7 business days of arriving at our warehouse, provided the product is in sellable condition.
  
• Refunds are returned to the original payment method only. If a gift card was used, the refunded amount will go back to the gift card first, and any remaining balance to your secondary payment method.
  
• Original shipping charges are non-refundable. If your order qualified for free shipping, our actual shipping cost will be deducted from your refund/credit.
  
• Faulty returns are free of charge and will be prioritised once approved.

International Returns

• Please initiate your return via our Returns Portal. Once approved, you’ll be provided with instructions.
  
• At this time exchanges are not available for international orders. If you’d like a different item, please place a new order once your return is processed.
  
  

Return shipping:

• International customers are required to arrange and cover their own return shipping with a tracked courier service.
  
• Refunds and store credits are issued once the item has been received and approved in our warehouse.
  
  

Refunds:

• Refunds will only be issued once reviewed and approved.
  
• Change-of-mind and sizing returns can be issued as a refund or store credit.
  
• Refunds will be processed back to the original payment method only.
  
• Refunds are always issued in the same currency as the original payment.
  
• Original shipping charges are non-refundable.
  
  

Processing:

• Please allow 7–10 business days from when your return is delivered to our warehouse for processing.
  
• You will be notified by email once your return has been finalised.

Faulty Items

• If you believe your item is faulty, lodge a claim via the Returns Portal or email us at online@rebelsofthefuture.com with your order number, photos and a description of the fault.
  
• Once reviewed, we’ll offer to replace the item. If this isn’t possible, we’ll issue a refund or store credit at the customer's choosing.
  

Refused or Uncollected Parcels

• If your parcel is refused or not collected and returns to us, we will deduct:
  
• Return shipping costs, and
  
• A 20% restocking fee from your refund.
  

Processing Time

• Returns are processed within 5 business days of arriving at our warehouse.
  
• Refunds may take additional time depending on your bank.
  

Extended Christmas Returns

• Orders placed between December 1st and December 24th qualify for an extended return and exchange period.
  
• Orders placed from December 1st may be returned up until January 9th.
  
• All other standard return conditions (item condition, exclusions, etc.) still apply.

FAQs

Q: How do I start my return?
A: All returns must be submitted via our Returns Portal.

Q: Do I have to pay for return shipping?
A: Yes. For Australian customers, you can use a prepaid label (fees apply) or your own courier. International customers cover their own return postage. Faulty returns are free. Exceptions will be granted if Rebels of the Future is at fault, for example for any faulty garments or dispatch errors. You can choose how you would like to send back your items by selecting either to ship with a carrier of your own choice or if you’re in Australia use a prepaid label provided by us. The cost of prepaid labels for fault/error orders are free, the cost of refunded labels are shown above for Australian orders. The cost of labels will be deducted from the returned amount.

Q: Can I exchange an item?
A: Yes, exchanges are available for Australian orders via the Returns Portal. For international customers, we recommend repurchasing the new item and returning the original.

Q: Can I include multiple returns in one parcel?
A: Yes, you can consolidate items from multiple orders into one parcel. Please ensure that all returns are submitted through our return portal and clearly indicate the relevant Order Numbers or RA Numbers inside the parcel. To avoid generating multiple return labels and incurring duplicate return fees, we recommend selecting one of the following options: "Ship with a returns label / AUD 10.95" for one return and "Ship with Own Courier" for the other.

Q: Can I return an order if a discount code was used?
A: Yes, we offer full refunds and exchanges* on all full-priced and promotionally discounted Rebels of the Future items. Please note that items purchased during Sales are excluded from this policy. For more information, please refer to our full return policy.

Q: Can I return sale items?
A: No, unless they are faulty. Items marked “final sale” or “no returns” cannot be returned.

Q: What happens if my order was faulty?
A: Submit your return via the portal or email us. We’ll review and repair, replace, or refund as appropriate.

Q: How long will it take to get my refund or credit?
A: Once we receive your return, please allow up to 5 business days for processing, plus any bank timeframes.

Q: What if my parcel is returned to sender?
A: A restocking fee (20%) plus return shipping costs will be deducted from your refund.

If you have any questions, please don't hesitate to reach out to us at online@rebelsofthefuture.com